FAQs

What topics will the surveys cover?
The surveys and activities will ask for your input on a variety of topics. Such topics might include your thoughts on SMUD communications, processes, and services. We envision using the online community to ask employees their thoughts about communications, programs and services while they’re in the development phase and use your feedback to make improvements.

How will my feedback be used?
Your feedback, along with responses from other employees, will serve as input for important decisions about communications, programs and services.

How many research activities will I be asked to do a year?
That will vary, but we expect no less than 2 – 3 invitations for research activities per month. We’ll keep them short so you’ll be able to complete most surveys in 5 - 10 minutes or less. You are never required to take a survey or do an activity.

How frequently do I have to participate?
It is completely up to you! While there is no minimum number of times you must participate in our research activities, we do refresh the panel about every 12 months and we will remove those who have not participated.

How will my individual responses to a survey or other activities be reported?
Your answers will be combined with those of others who completed the same activity and the information you provide will be reported in a group format and for research purposes only.

Will my SMUD personal information be shared with Vision Critical, the company managing SMUD Currents?
No. SMUD and Vision Critical take your privacy very seriously. As a result of policies at both companies, Vision Critical does not have access to SMUD employee personal information, home addresses, and other confidential information – and never will.

Will my responses be seen by anyone outside of SMUD Currents or will my name or email address be given or sold to anyone outside of SMUD Currents?
No. Your responses to surveys or your name or email address will not be given or sold to anyone outside of SMUD Currents. Please see our Privacy Policy for more information by clicking here.

How do I participate in SMUD Currents surveys and discussions?
As a SMUD Currents member, all you have to do is watch your email for invitations to participate in surveys or other activities. Based on the information you provided during registration, we'll invite you to participate in surveys we think you'll be interested in/qualified for. Invitations will include the topic of the study, the reward or incentive we are offering for participating, and the URL where you can access the activity or survey on the web. You are never required to participate.

Whom do I contact if I have questions or problems?
If you do not find the answer(s) you are looking for within the FAQs, or have other technical questions, you can click on the technical support link located in the footer below. Here you will find solutions to common technical issues and the contact page for any other questions. For other questions about SMUD Currents or a specific activity, contact Pat.Byrne@smud.org.

How do I 'unsubscribe' from SMUD Currents?
You can unsubscribe by sending Vision Critical an email at support@smudcurrents.com with the word 'Remove' in the subject line or click on the technical support link below.

Can I take surveys during work time?
Work takes priority over SMUD Currents participation. Each activity will be designed to take less than 10 minutes to complete. Please check with your supervisor if you have any questions about when to participate in SMUD Currents.

Can I use my personal email address to participate?

No, only SMUD employee email addresses will be used for participating in this community.

Can I take surveys on a mobile device?

Yes, most activities and surveys will be able to be completed on a mobile device.